Frequently Asked Questions
At Universo do Perfume, we want your shopping experience to be simple, secure, and enjoyable. That's why we've compiled some of the most common questions about registration, how the store works, and interesting facts about the world of perfumery below.
If you can't find the answer you're looking for, our customer service team will always be ready to help.
Questions about Registration
How can I update my registration information?
You can change your personal information directly in your account.
Simply go to the My Account area on the website, log in with your credentials, and locate the registration data section. There you will be able to update information such as address, phone number, and other data necessary for your purchases.
We always recommend keeping your data updated to avoid any issues with order delivery.
Can I change the email address for my account?
In some situations, the registered email cannot be changed directly in the account panel.
If you need to update your email address, we recommend contacting our support team so we can guide you on the best way to make the change.
I forgot which email I used for registration. What should I do?
If you don't remember the email address used to create your account, please contact our support team.
To speed up support, please have some information ready, such as your full name or CPF (Brazilian individual taxpayer ID), which can help us locate your registration in our system.
How can I change my password?
To change your password, simply log in to your account on the website and locate the change password option within the account data area.
We recommend using a strong password, combining:
- uppercase letters
- lowercase letters
- numbers
- special characters
This helps increase the security of your registration.
Questions about Perfumes
How to make perfume last longer on the skin?
Some simple practices can help increase the longevity of a fragrance.
Apply perfume to areas with higher blood circulation, such as:
- wrists
- neck
- behind the ears
- inner elbows
Another important point is to keep the skin hydrated, as hydration helps the perfume last longer. Avoid rubbing the area after application, as this can alter the fragrance's structure.
What is the difference between Parfum, Eau de Parfum, and Eau de Toilette?
The main difference between these two versions lies in the fragrance concentration.
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Parfum has the highest fragrance concentration and usually lasts longer on the skin.
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Eau de Parfum (EDP) has a higher concentration of aromatic oils, generally being more intense and lasting longer on the skin.
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Eau de Toilette (EDT) has a lighter concentration, resulting in a softer and more refreshing fragrance.
Generally, Eau de Parfum usually lasts longer on the skin compared to Eau de Toilette.
How to choose a perfume for different occasions?
The choice of perfume can vary depending on the moment or environment.
Lighter, fresher fragrances, such as citrus or soft floral scents, are usually ideal for everyday wear or professional settings.
On the other hand, more intense perfumes, with oriental, woody, or sweet notes, are often chosen for evening events or special occasions.
The ideal is to find a fragrance that matches your style and the occasion for which it will be used.
What's the best place to store perfumes?
To better preserve the fragrance, perfumes should be stored in cool, dry places, protected from direct light.
Avoid leaving bottles exposed to the sun or in environments with high humidity, such as the bathroom. Frequent temperature changes can alter the fragrance's composition over time.
Ideally, perfumes should be stored on shelves, in cabinets, or in drawers protected from light and heat.
Do perfumes expire?
Yes, perfumes have an expiration date.
Generally, a fragrance can last between 3 and 5 years, depending on its composition and storage conditions.
If well preserved, perfume can maintain its quality for even longer. However, it's important to observe for possible changes in the color, smell, or texture of the liquid, which may indicate changes in the fragrance.
How to tell if a perfume is authentic?
Original perfumes have several indicators of authenticity. Among the main signs are the quality of the packaging, the finish of the bottle, the batch code, and the consistency of the fragrance.
In reliable stores, products are purchased from official distributors or authorized importers, guaranteeing the origin of the fragrances. Buying in specialized stores is one of the safest ways to guarantee the originality of the perfume.
Does imported perfume last longer than national perfume?
The longevity of a perfume depends mainly on the fragrance concentration and the composition of the notes, and not necessarily on the country of origin.
Imported perfumes often have a wide variety of raw materials and olfactory styles, but there are national perfumes of excellent quality and longevity. The most important factor is the fragrance concentration, such as Eau de Parfum or Parfum.
How many sprays of perfume are ideal?
The ideal quantity can vary according to the fragrance's intensity and the occasion.
Generally:
- more intense perfumes: 2 to 4 sprays
- lighter perfumes: 4 to 6 sprays
Applying to pulse points helps diffuse the fragrance better throughout the day.
Does perfume lose its fragrance over time?
Over the years, some perfumes may undergo minor changes in fragrance, especially if stored in unsuitable places.
Excessive heat, direct light, and humidity can accelerate the fragrance's oxidation process. Therefore, it is recommended to store perfumes in cool places protected from light.
Why does the same perfume smell different on different people?
Each person has unique skin characteristics, such as pH, hydration, and oiliness. These factors influence how fragrance notes develop over time.
For this reason, a perfume may present different nuances depending on who wears it.
What are top, heart, and base notes?
Fragrances are composed of different layers of aromas that reveal themselves over time.
Top notes
These are perceived immediately after applying the perfume and generally evaporate faster.
Heart notes
These form the main body of the fragrance and appear after a few minutes.
Base notes
These are the longest-lasting notes and are responsible for the perfume's fixation on the skin.
Should perfume be applied on clothes or skin?
The ideal application is usually directly on the skin, as the body's natural warmth helps diffuse the fragrance.
Some people also apply small amounts to clothing, but this should be done carefully, as certain perfumes can stain delicate fabrics.